1. Introduction
1.1 This Legal Notice describes (i) how we source and supply eSIM activation credentials and data packages using third-party infrastructure, (ii) that we are not a marketplace, and (iii) the scope of our customer support.

1.2 This Legal Notice applies to the website https://esim2get.com and to the purchase and use of our eSIM-related digital products and services.

2. Sourcing and Authorisation to Supply eSIM Activation Credentials
2.1 Our eSIM products are provisioned digitally using an API-based provisioning platform and underlying mobile network operators and roaming partners.

2.2 We procure eSIM profiles, related activation credentials, and data packages from professional commercial suppliers and telecom connectivity partners, and we provide these to end users under our commercial and technical agreements with such suppliers.

2.3 For clarity, the “activation credentials” or “keys” we supply are the Installation Details required to install and activate an eSIM, such as a QR code payload and or SM-DP+ address and activation code.

2.4 Our use of the eSIM Go platform and API is governed by partners’ frameworks and terms applicable to business customers, including partners’ documentation describing provision of the eSIM service to end users and enabling partners to sell and manage mobile data packages using eSIM technology.

3. Third-Party Technical Dependencies
4.1 Certain technical outcomes, including provisioning, activation, coverage, speeds, latency, and continuity of connectivity, depend on third-party systems and network conditions outside our direct control.

4.2 The existence of third-party technical dependencies does not change the fact that your purchase contract is with us, and we remain your primary point of contact for support and complaints.

4. Customer Support Does Not Constitute Human-Driven Services
4.1 Any support we provide, including troubleshooting guidance, instructions, or communications by our agents, is provided solely as technical assistance to help you use the digital product and related digital service.

4.2 Our support must not be interpreted as providing “human-driven services”, managed services, or any service where we operate, configure, control, or administer your device, your operating system, your mobile network settings, or your connectivity on your behalf.

4.3 For the avoidance of doubt.

4.3.1 We do not access your device remotely or perform actions on your device.

4.3.2 We do not provide continuous monitoring, device management, or network management.

4.3.3 Any steps suggested by our support team are performed by you on your own device at your own discretion.

5. Complaints and Commercially Reasonable Remedial Measures
5.1 We accept technical complaints and technical reports and remain your primary point of contact at info@esim2get.com.

5.2 We will take commercially reasonable measures, and in any event measures no less than those required by applicable law, to investigate and address technical problems. This may include troubleshooting assistance, verification of provisioning status, and escalation to the relevant supplier or network partner where necessary.

5.3 Where a technical issue is attributable to third-party systems or network conditions, we will use reasonable efforts to coordinate with the relevant provider to seek a solution, but we cannot guarantee the outcome where resolution depends on third parties.

6. Statutory Rights Preserved
7.1 Nothing in this Legal Notice limits, excludes, or otherwise affects any mandatory rights and remedies you may have under Estonian law and applicable European Union law.

7. Contact
8.1 Support and complaints: info@esim2get.com