1. User Notice
1.1 Please read this disclaimer carefully. Our eSIM products are delivered digitally and require technical provisioning and mobile network connectivity provided by third parties. This means that some technical issues may be caused by systems or network conditions outside our direct control.

1.2 This disclaimer explains how these third-party dependencies affect technical performance and what you can expect from us when something goes wrong.

2. Not a Marketplace
2.1 We are not a marketplace. We do not provide a platform for third parties to list, market, or sell products in their own name.

2.2 All purchases on the Website are made directly from us, and any contract for the supply of our eSIM products and related digital services is concluded between you and CoinFortCap OÜ.

3. Third-Party Technical Dependencies
3.1 The Services are delivered using third-party technical infrastructure, including an eSIM provisioning platform accessed via API and underlying mobile network operators and roaming partners.

3.2 Certain technical outcomes, including provisioning, activation, coverage, latency, speeds, and service continuity, depend on these third parties and conditions outside our direct control.

4. Responsibility Allocation and No Technical Guarantee
4.1 While we rely on our eSIM provisioning partner and connectivity providers to perform technical operations, this does not mean that every technical issue can be prevented or resolved immediately.

4.2 We do not guarantee uninterrupted service, universal coverage, or compatibility with every device, operating system version, or network environment.

5. Complaints Acceptance and Remedial Actions
5.1 We accept and handle user complaints and technical reports and remain your primary point of contact for support at info@esim2get.com.

5.2 We will take commercially reasonable measures, and in any event measures no less than those required by applicable law, to investigate and address technical problems. This may include troubleshooting assistance, verification of provisioning status, and escalation to the relevant third-party provider.

5.3 Where a technical issue is attributable to third-party systems or network conditions, we will use reasonable efforts to coordinate with the relevant provider to seek a solution, but we cannot guarantee the outcome where resolution depends on third parties.

6. Statutory Rights Preserved
6.1 Nothing in this disclaimer limits, excludes, or otherwise affects any mandatory rights or remedies you may have under Estonian law and applicable European Union law, including rights relating to non-conforming digital content or digital services.