1. These Terms and Conditions (“Terms”) govern your access to and use of the website https://esim2get.com/ (the “Website”) and your purchase and use of eSIM-related digital products and services offered on the Website (the “Services”). By using the Website or placing an order, you agree to be bound by these Terms. If you do not agree, do not use the Website or purchase the Services.

2. Company Information and Notices

2.1 The service provider and seller is CoinFortCap OÜ, registry code 14898743, Harju maakond, Tallinn, Kesklinna linnaosa, Vesivärava tn 50-301, 10152, Estonia (the “Company”, “we”, “us”, “our”).

2.2 Our contact details, including our support email address, are displayed on the Website. For contractual notices and complaints, you may also use following details.

2.2.1 Email: info@esim2get.com

2.2.2 Postal address: CoinFortCap OÜ, Harju maakond, Tallinn, Kesklinna linnaosa, Vesivärava tn 50-301, 10152, Estonia

2.3 The information required about the service provider is made available in accordance with the Estonian Information Society Services Act and applicable EU rules on information society services.

3. Definitions

3.1 In these Terms.

3.1.1 “Consumer” means a natural person acting for purposes outside their trade, business, craft, or profession.

3.1.2 “Business Customer” means any customer who is not a Consumer.

3.1.3 “eSIM” means an embedded SIM profile provided digitally for installation on a compatible device.

3.1.4 “Installation Details” means the information required to install an eSIM, such as a QR code and or SM-DP+ address and activation code.

3.1.5 “Data Package” means a digital package that provides access to mobile data services for a defined allowance, territory, and validity period as described at purchase.

3.1.6 “Digital Content” includes the eSIM profile and the Installation Details.

3.1.7 “Digital Service” includes the provision of access to mobile data connectivity associated with a Data Package.

3.1.8 “Order” means your purchase request is submitted through the Website.

3.1.9 “Contract” means the legally binding agreement formed between you and the Company for the supply of the Digital Content and or Digital Service under these Terms.

3.1.10 “Provider” means our technical eSIM provisioning partner used to generate eSIMs and assign Data Packages through an application programming interface (API), currently esim-go.com, and any successor or replacement provider.

4. What We Sell and How the Service Works

4.1 We sell Digital Content and Digital Services in our own name. We are not a marketplace.

4.2 The Services typically work as follows.

4.2.1 You choose an eSIM plan on the Website (country, data allowance, and validity).

4.2.2 You place an Order and pay, after which the Order status is recorded as paid.

4.2.3 You receive the Installation Details, install the eSIM on your device, and use the connectivity.

4.2.6 For renewals or top-ups, you may request assignment of a new Data Package to an existing eSIM, and the Order status is updated accordingly.

4.3 Unless explicitly stated on the product page, the Services are data-only and do not include a phone number or traditional voice and SMS services.

5. Eligibility, Device Compatibility, and Your Responsibilities

5.1 You must be at least 18 years old, or the age of legal majority in your country of residence if higher, to place an Order.

5.2 You are responsible for ensuring your device is eSIM-compatible, unlocked (where required), and supports the technical requirements of the selected plan.

5.3 You are responsible for ensuring you have the means to access, save, and display the Installation Details (for example, internet access and a compatible device).

5.4 You must follow the installation and activation instructions provided with the Installation Details. Incorrect installation steps, unsupported device settings, or attempts to reuse the same Installation Details beyond their technical limits may prevent activation.

6. Accounts, Security, and Risk of Misuse

6.1 You may be able to purchase with or without creating an account, depending on the Website’s current functionality.

6.2 You must keep your account access and Installation Details secure and confidential.

6.3 If Installation Details are disclosed to third parties, they may be able to install and use the eSIM. We are not responsible for losses caused by your failure to keep Installation Details secure.

7. Orders and Contract Formation

7.1 Product information shown on the Website is an invitation to treat and not a binding offer.

7.2 Your Order is an offer to purchase under these Terms.

7.3 The Contract is formed when we make the Digital Content and or Digital Service available to you, including by delivering the Installation Details in your account, by email, or by any other delivery method described at checkout.

7.4 If we cannot provision an eSIM or assign a Data Package after receiving payment, we may cancel the Order and provide a remedy in accordance with applicable law and our Refund and Withdrawal Policy, unless the issue is caused by factors attributable to you (for example incompatible device, incorrect input data, or fraud prevention measures).

8. Prices, Taxes, and Payment

8.1 Prices are shown on the Website at the time of purchase.

8.2 Taxes, including VAT where applicable, are handled according to Estonian and EU VAT rules and as presented at checkout.

8.3 Payments are processed via third-party payment service providers. We do not store full payment card details.

8.4 We may take reasonable steps to prevent fraud, including suspending fulfillment, requesting additional information, or cancelling an Order if we reasonably suspect fraud or unauthorized use.

9. Supply, Delivery, and Durable Medium Confirmation

9.1 The Digital Content and Digital Service are supplied electronically.

9.2 Supply occurs when the Digital Content and or Digital Service is first made available to you, including by providing the Installation Details.

9.3 We will provide confirmation of your Order and key contractual information on a durable medium, such as by email and or in your account order history, where available.

9.4 Delivery times may vary depending on provisioning and technical processing. We aim to deliver promptly after successful payment, but we do not guarantee uninterrupted availability of the Website or instant delivery.

10. Activation, Validity, and Use of Data Packages

10.1 Activation and the start of validity depend on the specific plan, and the applicable rules are as described on the product page at the time of purchase.

10.2 A Data Package may be valid for a fixed period and may expire even if unused.

10.3 Data speeds, latency, and coverage depend on local network operators, roaming partners, and conditions. We do not guarantee any minimum speed or continuous coverage.

10.4 You must use the Services lawfully and in accordance with these Terms and any reasonable technical requirements.

10.5 For top-ups or renewals, a new Data Package may be assigned to an existing eSIM. You may not receive new Installation Details if the existing eSIM remains valid and compatible with the top-up process.

11. Withdrawal Rights and Refunds

11.1 Refunds, cancellation, and withdrawal terms are described in our separate Refund and Withdrawal Policy, which forms part of the Contract by reference.

11.2 If you are a Consumer in the European Union or European Economic Area, you may have a statutory right to withdraw from a distance contract within 14 days, unless an exception applies under applicable law.

11.3 Because eSIMs and related digital services are typically supplied immediately after purchase, we may begin performance immediately after payment. Where the law permits, this can affect or remove the Consumer right of withdrawal once performance begins.

11.4 At checkout, you will be asked to provide an explicit request for immediate supply and an acknowledgement that you may lose your right of withdrawal once the Digital Content is made available to you and or the Digital Service performance begins. This confirmation is provided via a checkbox or equivalent affirmative action.

11.5 Nothing in this section limits mandatory Consumer rights in the event the Digital Content or Digital Service is not in conformity with the Contract.

12. Conformity, Defects, and Mandatory Consumer Remedies

12.1 For Consumers, we are responsible for providing Digital Content and Digital Services in conformity with the Contract in accordance with mandatory Estonian and EU consumer law, including the Estonian Law of Obligations Act and the rules implementing EU requirements for digital content and digital services.

12.2 If the Digital Content or Digital Service is not supplied, is defective, is not as described, or otherwise lacks conformity, you may be entitled to statutory remedies, which may include bringing the Digital Content or Digital Service into conformity, a price reduction, or termination and refund, subject to the conditions of applicable law.

12.3 You must notify us of any issues and provide reasonable information to help us assess and resolve the problem, including device model, operating system version, the country of use, and any error messages where applicable.

12.4 If troubleshooting requires you to take reasonable steps (for example reinstalling an eSIM profile where technically possible, changing device settings, or following installation instructions), you agree to cooperate, without prejudice to your statutory rights.

13. Third-Party Networks and Service Limitations

13.1 Connectivity is provided via underlying network operators and roaming partners used by the Provider. Network availability, quality, and restrictions are outside our direct control.

13.2 The Services may be affected by local laws, regulatory restrictions, network policies, fair use controls, or congestion in the country of use.

13.3 The Services are not intended for emergency communications. Do not rely on an eSIM data plan as your only means of communication for emergencies.

14. Prohibited Use

14.1 You must not:

14.1.1 Use the Services for unlawful purposes, fraud, or to facilitate illegal activities.

14.1.2 Attempt to bypass technical restrictions, security measures, or usage controls.

14.1.3 Reverse engineer, decompile, or attempt to extract the eSIM profile or provisioning credentials, except where permitted by mandatory law.

14.1.4 Resell, transfer, sublicense, or commercially distribute the eSIM or Installation Details unless the product page explicitly permits it.

14.1.5 Interfere with the Website or Services, including by introducing malware, scraping, or denial-of-service activity.

15. Intellectual Property and Licence to Use

15.1 The Website and its content, including text, branding, and design elements, are owned by or licensed to the Company and are protected by applicable intellectual property laws.

15.2 Subject to these Terms, we grant you a limited, non-exclusive, non-transferable licence to use the Digital Content and Digital Service for your personal use (or internal business use for Business Customers) during the applicable plan validity period.

16. Disclaimers

16.1 The Services are provided on an “as available” basis. We do not guarantee that the Services will be uninterrupted, error-free, or available in all locations.

16.2 We do not guarantee compatibility with all devices, operating system versions, or configurations.

16.3 Nothing in these Terms limits or excludes any rights that cannot be limited or excluded under applicable Estonian or EU law.

17. Liability

17.1 Nothing in these Terms excludes or limits liability where such limitation is prohibited by applicable law.

17.2 For Consumers, we are liable in accordance with mandatory Estonian and EU consumer law.

17.3 For Business Customers, to the maximum extent permitted by law, we are not liable for indirect or consequential losses, including loss of profit, loss of business, or loss of data, arising out of or in connection with the Services.

17.4 For Business Customers, our total aggregate liability in connection with a Contract is limited to the amount you paid for the relevant Order.

17.5 We are not responsible for failures caused by factors outside our reasonable control, including network outages, roaming partner restrictions, device incompatibility, operating system limitations, or your failure to follow installation instructions.

18. Force Majeure

18.1 We are not liable for delay or failure to perform caused by events beyond our reasonable control, including natural disasters, war, terrorism, civil unrest, government actions, internet or telecommunications failures, or failures of third-party infrastructure.

19. Suspension and Termination

19.1 We may suspend or restrict access to the Website or Services, or cancel fulfillment, if we reasonably believe you have breached these Terms, used the Services unlawfully, or engaged in fraud or abusive behavior.

19.2 If we cancel an Order before supply due to reasons attributable to us, we will provide a remedy in accordance with applicable law and our Refund and Withdrawal Policy.

19.3 Termination does not affect rights and obligations accrued before termination, including payment obligations and applicable statutory rights.

20. Changes to the Website and Terms

20.1 We may update the Website, product offerings, and these Terms from time to time.

20.2 Changes to these Terms apply from the time they are published on the Website and do not retroactively change a Contract already formed, unless required by law or unless the change is clearly beneficial to you and does not reduce your rights.

21. Complaints and Dispute Resolution

21.1 If you have a complaint, you should contact us first at info@esim2get.com and include your Order details and a description of the issue.

21.2 Consumers may submit complaints in any form. For faster handling and a written record, we recommend submitting complaints by email.

21.3 If a Consumer submits a complaint in writing or in a format reproducible in writing, we will confirm receipt and respond in the same format within 15 days after receipt, providing information about satisfying the complaint or a potential solution, unless a different mandatory time limit applies under Estonian law.

21.4 If we cannot provide a final solution within 15 days, we will still respond within 15 days, explain the reasons for the delay, and indicate a new reasonable deadline.

21.5 If you are a Consumer and the dispute is not resolved, you may have the right to submit the dispute to the Consumer Disputes Committee operating at the Consumer Protection and Technical Regulatory Authority, which in Estonian is Tarbijakaitse ja Tehnilise Järelevalve Amet (TTJA), subject to the Committee’s competence and procedural rules.

21.6 TTJA information is available at https://www.ttja.ee/en and Consumer Disputes Committee information is available at https://www.ttja.ee/en/consumer-disputes-committee

21.7 You may also bring a claim before a competent court, subject to applicable jurisdiction rules.

21.8 The EU Online Dispute Resolution (ODR) platform is no longer available. Nothing in this section affects your right to use other consumer dispute resolution routes available under applicable law.

22. Governing Law and Jurisdiction

22.1 These Terms and any Contract are governed by the laws of the Republic of Estonia.

22.2 If you are a Consumer, nothing in these Terms deprives you of mandatory protections granted to you by consumer law applicable in your country of habitual residence under applicable EU conflict-of-law rules.

22.3 Disputes may be brought before competent courts in Estonia, subject to any mandatory jurisdiction rules for Consumers under applicable EU law.

23. Miscellaneous

23.1 If any provision of these Terms is found unlawful or unenforceable, the remaining provisions remain in full force.

23.2 You may not assign your rights or obligations under these Terms without our prior written consent, unless mandatory law provides otherwise.

23.3 We may assign or transfer our rights and obligations under a Contract, provided this does not reduce your statutory rights.

23.4 These Terms, together with any policies expressly incorporated by reference, constitute the entire agreement between you and the Company regarding the Services and supersede prior or contemporaneous communications on the same subject.

23.5 If there is a conflict between these Terms and any mandatory provision of applicable law, the mandatory provision prevails.